Uruguay (current)
FAQs
SHOPPING
Stadium Goods is the world's premier sneaker and streetwear marketplace. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is available online at StadiumGoods.com and in person at our retail store at 47 Howard Street in New York City.
Stadium Goods is a resale platform, and we work directly with suppliers who want to sell their items and leverage our global customer reach. Items are authenticated and verified to be in new, unworn condition by our trained expert staff before they are available to be sold to customers.
Stadium Goods only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition.
All Stadium Goods merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. Learn more about our authenticaion process here.
Because Stadium Goods is a resale platform, the prices seen by customers are partly determined by prices set by suppliers, in addition to other factors. Stadium Goods works with suppliers to help price items competitively.
https://www.stadiumgoods.com/en-us/ lists products in US sizing. For international sizing, please refer to the conversion chart by click the "Size Guide" link above the size selector on the product description page. Size conversions vary by brand and model.
Coupon codes can be redeemed on the Checkout Page. On the right-hand side of the checkout page, all your cart items will be listed. Below this will be a “PROMO CODE” box. Copy your code here and the discount will be applied to your cart immediately.
Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.
We offer a variety of payment types, with many that are local to each country. Please see full list of payment types accepted here.
Yes! Our friendly Customer Care team is available Monday through Sun from 9am-6pm EST at (646) 512-8868 in the US, and Monday through Friday from 9am-6pm GMT at +44 20 3974 2362.
An order can be cancelled for a variety of reasons.
One reason is because we could not verify the payment details provided. In these instances, you may place your order again using a verified alternative payment method.
We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.
If a particular item/size is out of stock, you will see "Notify Me" within the size selector on the item's product page. By clicking this and submitting your email address, you will receive an update if the item becomes available again.
Not always. We have multiple retail locations and warehouses in which we store inventory, so even if a product as showing as available online, it may or may not be available in a particular store.
The best way to find out if a product is available in-store is to visit one of our retail locations. If the product is not on-hand, one of our retail associates will gladly help you with placing an order online.
Yes we do! Gift cards can be purchased here.
For bulk purchases or corporate gifting, please send an email to sales@stadiumgoods.com and our client advisors will be happy to help.
Our Customer Care team is here for you. Our normal business hours are from 9am-6pm EST Monday through Friday. On Saturdays we will also support via e-mail. We try to reply to all customer inquiries within 24 hours. Feel free to send us an email at support@stadiumgoods.com, or shoot us a note via our Contact Us page. We're also available by phone Mon-Fri 9am-6pm EST at (646) 512-8868, or at +44 20 3974 2362.
These Terms and Conditions ("Terms") govern your participation in the 15% Off Air Jordan 4 Sale promotion (the "Promotion") offered by Stadium Goods. By participating in this Promotion, you agree to abide by these Terms. The 15% Off Air Jordan 4 promotion will begin at 12:00 AM EST on May 4, 2025 and end at 11:59 PM EST on May 4, 2025. The 15% Off Air Jordan 4 promotion is a Stadium Goods only promotion and is eligible on our stadiumgoods.com website and mobile app.
Offer Details
- Eligible Products: The promotion applies only to all Air Jordan 4 products
- Discount Amount: Discount is 15% off listed price
- Limitations: Offer is non-transferable and may not be combined with other promotions, discounts, or offers, including but not limited to coupon codes, loyalty rewards, or other sale events.
- Exclusions: The offer excludes taxes, shipping, and handling fees. Some products may be excluded from the Promotion, as outlined in the daily deal details.
All offers are subject to availability and will be valid while supplies last. Once stock for a product is sold out, the promotion will no longer be available for that product. Stadium Goods reserves the right, at its sole discretion, to modify, suspend, or cancel the Promotion or any part of it at any time, without prior notice. Any violation of these Terms, including the misuse or fraudulent use of the Promotion, will result in the invalidation of the offer. Stadium Goods reserves the right to refuse service or cancel orders that do not comply with these Terms. Stadium Goods is not responsible for any technical failures, system errors, or interruptions related to the Promotion. All decisions made by Stadium Goods regarding this Promotion are final and binding. For questions or concerns regarding the 15% Off Air Jordan 4 promotion, please contact our customer service team at support@stadiumgoods.com or we are available by phone Mon-Fri 9am-6pm EST at (646) 512-8868.
DELIVERY AND RETURNS
Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays
- Easter Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- New Year's Day
Everything Stadium Goods sells is stored in one of our retail locations or warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.
Yes! Stadium Goods ships to most countries worldwide. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion and duties & taxes at checkout. If you do not see your country listed, unfortunately we do not offer delivery at this time.
All duties and taxes are the sole responsibility of the customer. For international customers, please use the country selector at the top left of the navigation bar to ensure accurate currency conversion and duties & taxes calculation.
We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to Stadium Goods will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.
Orders can be tracked within Order History in your Account page, or on the Track Your Order page.
Once an order has shipped, we cannot make any changes to the shipping address. If your order has not shipped, please contact our Customer Care team and they will do their best to accommodate the request.
Once an order has been placed, we cannot make any adjustments to size, color, or model.
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
RETURN POLICY
If, for any reason, you're not pleased with your purchase, you have 3 days from the delivery date of your order to submit a return request. Item(s) must be shipped back to Stadium Goods within 7 days of an approved request.
All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- Final sale items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our "Hall of Fame" category. Final sale items will be noted on the product description page.
- All items purchased during a promotional period are final sale.
To make the process as quick and easy as possible, simply initiate a returns request on stadiumgoods.com.
- Sign In to your Account and go to “Orders & Returns.”
- Select the order you wish to return and click “Request a Return.”
- If you checked out as a guest, go to “Guest Returns” at the bottom of the homepage to enter your order number and email address.
- Follow the steps as prompted to schedule your free returns pick-up and ship us back your return.
Please allow up to 2-3 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Once the return is accepted, refunds can take up to 10-14 days to reflect back on your original payment method, excluding original shipping charges.
We are offering extended returns for the holiday season. Orders placed on stadiumgoods.com from Thanksgiving Day, Nov. 28, 2024 through Christmas Eve, Dec. 24, 2024 are eligible for return until Friday, Jan.3, 2025.
All returned items are subject to inspection and re-authentication. Once your returns are received and approved, a refund will be issued to you in the original form of payment.
To make the process as quick and easy as possible, simply initiate a returns request:
- Sign in to your Account and go to "Orders & Returns."
- Select the order you wish to return and click "Request a Return."
- If you checked out as a guest, go to "Guest Return" to enter your order number and email address.
- Follow the steps as prompted to receive your free shipping label, then ship us back your return.
Our Customer Care team is here for you from 9am-6pm EST Monday through Friday. We try to reply to all customer inquiries within 24 hours. We try to reply to all customer inquiries within 24 hours. Feel free to send us an email at support@stadiumgoods.com, or shoot us a note via our Contact Us page. We're also available by phone Mon-Fri 9am-6pm EST at (646) 512-8868, or at +44 20 3974 2362.
In this holiday season support will be closed on Dec. 25th and Jan. 1st. and closing at 1pm EST on the 24th and 31st of December.
CONSIGNING
Get started selling new unopened sneakers at our supplier portal, Stadium Supply. At this time, we are only accepting items from U.S. consignors.
CRYPTOCURRENCY PAYMENTS
Cryptocurrency is a digital currency that allows quick and secure online payments. It doesn't rely on banks to verify transactions and enables anyone anywhere to send and receive payments.
In the below countries, Stadium Goods accepts cryptocurrency as a direct payment method at checkout.
North and South America
USA
Canada
Mexico
Argentina
Colombia
El Salvador
Europe
UK
Italy
France
Switzerland
Germany
Portugal
Malta
Spain (Mainland)
Netherlands
Denmark
Austria
Romania
Africa
Nigeria
South Africa
Middle East
Saudi Arabia
Kuwait
U.A.E.
Qatar
Turkey
Asia and Australia
Australia
Korea
Hong Kong
Japan
Singapore
Philippines
Taiwan
Thailand
Indonesia
India
Vietnam
Here's how you'll be able to place an order
1. Add items to your shopping cart
2. Head to checkout – in the ‘Payment Options’ section select the cryptocurrency payment method in ‘Payment Options’ select the cryptocurrency payment method in ‘Payment Options’
3. Confirm your order details and click Place Order — you'll be redirected to our payment provider, TripleA.
4. On the TripleA payment provider page, select your preferred cryptocurrency and confirm the final amount. You may need to pay blockchain fees, but you don't need to create an account with TripleA to pay with crypto
5. Scan the QR code or copy the wallet address and amount displayed on the screen and send the cryptocurrency of your choice from your wallet
6. Place your order within 25 minutes to confirm the current cryptocurrency exchange rate
When our payment provider, TripleA quotes a price for any cryptocurrency, they can only honor it for 25 minutes. If the 25 minutes run out, just reload the page. TripleA will give you a new address and an updated cryptocurrency exchange rate for your payment, with another 25-minute payment window to place your order.
7. Once the payment is confirmed, you will be redirected to the Stadium Goods order confirmation page. The confirmation is usually fast, but sometimes it may take longer than traditional payment methods — while the payment is being confirmed, please don't close the browser window.
If you don't send enough crypto to place your order, don't worry. You'll be notified immediately, so you can send the remaining amount to complete your order.
If you send more than the necessary amount, you will be able to complete your order and our payment provider, TripleA will email you to claim your refund. For more information, view the refunds in the cryptocurrency section below.
Sending cryptocurrency to the wrong address
If you send crypto to the wrong address, there is a high likelihood that it will be lost forever. Please make sure you scan the QR code with your wallet to minimize this risk.
You can also copy the entire text string of characters of the wallet address and double-check the amount is correct before sending a crypto payment.
When you're sending or receiving crypto, always double-check the characters at the beginning and end of the address. These should be exactly the same as the address you're sending to, or receiving from.
Neither Stadium Goods nor TripleA will be responsible if an incorrect wallet address, network, or other wrong parameters are used for payment. Crypto cannot be retrieved in those scenarios due to the irreversible nature of blockchain transactions.
You can read Stadium Goods T&Cs here.
You can read TripleA T&Cs here.
In selected countries, we'll accept the below cryptocurrencies from any wallet:
Ethereum ETH
Bitcoin BTC
Bitcoin Lightning LN BTC
Tether USDT
USD Coin USDC
BinancePay
Keep an eye on this list as we'll be adding more cryptocurrencies.
Once your return has been accepted, your refund will be processed by our payment provider, TripleA. You will be refunded the price of the item you returned, in the same cryptocurrency you paid in, at the current exchange rate.
This means that, due to fluctuations in the value of the cryptocurrency you used to pay for your items, the number of cryptocurrency tokens you receive when refunded may be different to the number of tokens you paid with. TripleA will use the email address you provided at checkout and email you as soon as your refund has been processed.
To claim your refund, you'll need to email TripleA with the following information:
- Full Name
- National ID, Passport or Business Registration Number.
- Country of Residence
- Crypto Address to receive your refund
Once you've provided the requested information, your refund will be processed by TripleA, and they will send you a confirmation email. You'll need to claim your refund from TripleA within 30 days of being emailed.
When a refund is successfully claimed, the crypto should return to your wallet within the same business day, depending on how congested the blockchain is. If you need any help, please contact TripleA's Customer Service team on support@triple-a.io.
- For security reasons, orders above a specific amount will be subject to the Know Your Customer (KYC) process, where you will need to provide an identification document to verify your identity.This process is quick, and you only need to upload a photo of an identity document at the beginning of the payment.
TripleA processes cryptocurrency payments on behalf of Stadium Goods, supporting Bitcoin (BTC), Bitcoin Lightning (LN BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC) and more.